Frequently Asked Questions

Order With Us

Subscription

How does the subscription work?

Each Made Real box contains 6 products, 2 serving sizes per pack.

You may fill up our quiz, and the click “Get Your Box” to receive your first customised box. The quiz is linked to our algorithm-based curation system, which tailors the lineup of snacks to your needs. The profile you create on the onset will be applicable throughout your subscription - You also have the option to modify it under “Your Profile”.

You may select a 4-week, 2-week, or weekly delivery for your subscription. You will be billed ahead of each delivery.

How do I manage my profile?

Take part in our fun quiz that assesses your snacking preferences and health goals!

If you've already completed the quiz, you may change your quiz results under “Your Profile” > “Quiz”. These changes take 3 working days to be active, and will be reflected on the next delivery there after.

Can I gift a subscription?

Currently, you may submit the quiz on behalf of your recipient, and key in their shipping details for the account. Gift cards - redeemable by your recipient - are in the works.

While checking out, you may key in a message for your friend at “Special Instructions”.

You may request for a gift card, customized gift solutions, or wholesale rates via contact us.

Marketplace

How does the marketplace work?

Just like the subscription, each Made Real box contains 6 products, 2 serving sizes per pack. If a recurring subscription is not your cup of tea, you may opt to select your favourite snacks on our marketplace.

Can I gift a subscription?

Of course, simply select the 6 snacks your friend would like, and click “Get Your Box”. While checking out, you may key in a message for your friend at “Special Instructions”. Remember to key in their shipping details as well!

You may request for a gift card, customized gift solutions, or wholesale rates via contact us.

Customer Care

Delivery

Can you let me know when my box will be delivered?

Please forward your order confirmation email to hello@madereal.sg or drop us a message on Live Chat with your order number to get an update on your delivery. As we work with third-party delivery partners, we appreciate your patience in getting an update from them.

What if I am not at home to accept the delivery?

While checking out, you can let us know via “Special Instructions" on what to do if you're not at home to accept your delivery. Some customers prefer leaving their boxes with security guards, or even with a trusted neighbour! Our partner couriers will also communicate with you to find an arrangement that works.

When and where do you deliver?

We deliver islandwide. All orders are sent via third-party courier providers, from Monday-Saturday. Tuas/Sentosa orders will be sent via Singpost.

Why can't I choose my delivery time?

We strive to get your order to you within 3-5 working days. Deliveries are carefully assigned, and routes meticulously planned to minimize resource wastage and unnecessary impact to the environment. While checking out, you can let us know via “Special Instructions” on any preferred timings for delivery. We will inform our delivery partners of such preferences, and try our best to meet them!

Rest assured, our third-party courier partners will only send deliveries to offices during working hours.

Payment Enquiries

How do I update my debit/credit card details?

Check your email for a unique URL from us to update your billing details. If you can’t find the email, contact us and we'll assist you promptly.

I’m traveling, can I pause my subscription?

Many of our subscribers are avid travelers, sometimes for more than 2-4 weeks. We're happy to pause your subscription for your convenience. Simply contact us stating your travel period one week before leaving, and we'll postpone your next delivery date until you're back!

How do I modify my subscription frequency?

Our team is working hard on updating "Your Profile” so you can modify your subscription frequency directly.

Meanwhile, contact us with your request and we'll assist you further.

How do I cancel my subscription?

Our team is working hard on updating "Your Profile” so you can cancel your subscription directly.

Meanwhile, contact us with your request and we'll assist you further.

All about Made Real

Our Snacks

Where are your snacks made?

Our snacks are made with love in a commercial kitchen in Singapore.

What are the shelf life of your snacks?

Depending on the product category, the shelf life ranges from 1 month-10 months. The expiry date is written at the back of each packet.

Where is the nutritional information for your snacks?

Nutritional information is available when you click on each product image for more information. They are also available at the back of each packet.

Can I still order your seasonal gifts? (Eg: Valentine's Day, Chinese New Year)

Our seasonal gifts are incredibly popular with the #RealFoodTribe. Our thoughtfully designed gift boxes may be available upon request, even if they're not listed on the site. Contact us and our friendly team will get back to you soonest!

Other Questions

Who founded Made Real?

Read more about our mission and founders at About Us.

Media enquiries can be submitted here.

I have a business enquiry. Who do I contact?

You may contact us with your proposal. We're always on the lookout for interested investors, potential team members, and brand partnerships!

You may request for a gift card, customized gift solutions, or wholesale rates via contact us.

How may I recycle my Made Real boxes?

We are working on a recycling programme for all our subscribers. If you have more than 10 boxes in good condition, you can reach out to us and we will arrange a pickup of your folded boxes on your next delivery. You can also reuse your boxes for clothing, accessories, or stationery storage. We are dedicated to reducing our environmental footprint, and would love to hear any ideas or suggestions you have!